I ordered this because of its uniqueness and from what ive seen in my office and the pics on here. I was a little disappointed when I received my order. Opened the box to see just a plant and some packing peanuts. No tray, no literature, nothing even showing the company info. Not at all how is was pictured.
Thank you for taking the time to share your feedback about your recent purchase. We're sorry to hear that you were disappointed with your order and that the product didn't meet your expectations.
We apologize for any confusion that may have been caused. We do mention in the product description that the accessories such as the wood base are not included. We'll work to make sure that this information is more prominent on the product page, so customers won't be caught off guard in the future.
We appreciate your feedback as it helps us improve the customer experience. If there is anything else we can assist you with, please don't hesitate to reach out to us.
The moss-ball planta from Kazumi are wonderful, easy to care for and beautiful to look at. My husband had the green thumb in our family, but the Kazumi plants flourish even under my care. No more plants in pots for me to overwater, or underwater. And my pothos is beautiful!
Thank you so much for your wonderful review! We are delighted to hear that you love your moss-ball Kokedama and that they are thriving under your care. We are glad to see that our plants are making your plant journey easier and more enjoyable, and that your Pothos is beautiful as well!
We are grateful for your support and appreciate your kind words.
Ponytail Palm | Moss Ball Kokedamas
This was not the plant I wanted but received. I am still nursing it and hope it doesn't die. I like the concept but not the correct plant. They need to look at the orders before sending the plants.
Thank you for your feedback! We apologize for the inconvenience of receiving a different plant than what you had ordered. Our Mini collection typically come assorted, and it sounds like you received something different than a foliage. If you could let us know your order number or any other details, we would be happy to look into this further and assist you in any way we can. We value your satisfaction and would love the opportunity to make things right for you.
Awesome products and service. Plants arrived in super condition, with care instructions, and delivered on time.
Wow, thank you for the glowing review! We're thrilled to hear that you had such a positive experience with our products and service, and that the plants arrived in super condition, and delivered on time. Your satisfaction is our top priority and it's great to hear that we exceeded your expectations. Thank you for choosing KG and for your support!