Frecuently Asked Kokedama Questions
How deep to submerge my kokedama?
What kind of water should I use for my kokedama?
Room temperature potable water (filtered, distilled, purified, bottled)
How often should I submerge my kokedama?
It is encouraged to lift your kokedama. Once it’s very VERY lightweight, it needs water. This is a good way to learn and connect with your plant.
We offer ditailed instructions on the back of the tag of the plant you choose.
What if some leaves are turning yellow or brown?
If only one or two leaves are turning brown and you see new ones coming out, it’s ok. It is a normal cycle for a live plant to replace its leaves. If most of the leaves are turning yellow or brown, please contact us before the plant dies.
Where to put my kokedama?
It is very important to put your kokedama on a flat base, if it's a bowl it needs to be big enough so the moss can be ventilated.
Could I return my kokedama?
Yes, the key for us is communication.
1. Take a picture
What plant food should I use and how often?
For kokedamas with flowering, we use Scotts super bloom: 2 tablespoons per gallon of water once a month.
How to submerge my kokedama?
How long does a kokedama last?
The moss ball will last from 1 to 3 years, that will depend on the plant and size of the kokedama you choose; And also, the enviroment of that plant.
Once it's time for maintenance you could:
What do I do if the moss of my kokedama is turning white?
My Kokedama lost its shape because of the shipping
Upon arrival, the ball might deform because of the shipping and handling. If this happens, submerge your kokedama and then shape it until the ball takes its original form.
Light for the plants
This depends on the type of plant, we usually informed this at the moment of the sale or in our care detailed instructions.
How does the shipping works?
We ship ONLY Monday and Tuesday with UPS or FedEx 3 days express service. The plant will arrive within the same week avoiding weekend delays.
We feel proud of our handling. Our Kokedamas travels secure for you to have the best experience.
We only ship Monday and Tuesday. This is for the safety of the plant so it doesn't stay in a box for more days than usual since Sunday mail doesn't work.
Exceptions could be local deliveries or orders to Florida which usually takes 1-2 business to arrive. These orders we may deliver them on Monday-Thursday and they could arrive that same week.
We use UPS or FedEx 3 Days express, 2 express, or overnight.
For FedEx 2 days express please contact us through our chat or other platforms to see the availability of the desired product.
We ship overnight. We recommend to contact us first through our chat or other platforms to see the availability of the desired product.
The key for us is communication.
If your plant arrives in a weak condition, please do the following:
1. Take a picture
2. Save the box in case of returns.
3. Contact us with this issue.
We like to give the plant at least two to four weeks to monitor how it adapts in the new environment. If the issue persists, we could exchange or give a full refund only within 30 days.
Would you like to expand the culture of Kokedamas and be trendsetters with us?
Send us an email introducing yourself and your shop!
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