Frecuently Asked Kokedama Questions

How deep to submerge my kokedama?


¾ of the moss ball. Some plants don’t like the water touching the leaves such as the African violets.




What kind of water should I use for my kokedama?


Room temperature potable water (filtered, distilled, purified, bottled) Rain water if your able to collect, it has more oxygen and this promotes plant growth.




How often should I submerge my kokedama?


The submerging time could be from 5 to 15 minutes every one, two, three or even four weeks, depending on the type of plant, size of the moss ball and the temperature.
It is encouraged to lift your kokedama. Once it’s very VERY lightweight, it needs water. This is a good way to learn and connect with your plant.

We offer ditailed instructions on the back of the tag of the plant you choose.




What if some leaves are turning yellow or brown?


If only one or two leaves are turning brown and you see new ones coming out, it’s ok. It is a normal cycle for a live plant to replace its leaves. If most of the leaves are turning yellow or brown, please contact us before the plant dies.




Where to put my kokedama?


It is very important to put your kokedama on a flat base, if it's a bowl it needs to be big enough so the moss can be ventilated. Do not put in a tight container where it covers the whole moss ball, this can create too much humidity and it can damage the plant and create fungus in the moss ball.




Could I return my kokedama?


Yes, the key for us is communication. If your plant arrives in a weak condition, please do the following:

1. Take a picture 2. Save the box in case of returns. 3. Contact us with this issue. We like to give the plant at least two to four weeks to monitor how it adapts in the new environment. If the issue persists, we could exchange or give a full refund only within 30 days.




What plant food should I use and how often?


For kokedamas with flowering, we use Scotts super bloom: 2 tablespoons per gallon of water once a month. For kokedamas without flowering, we use Miracle-Gro Liquid all purpose concentrate (yellow gallon) : 1 teaspoon per gallon of water every 2 weeks or 2 tablespoons per gallon of water once a month. *you could do a separate container of a gallon and do the mix. Then, use this container everytime you need to apply plant food to your kokedama. Or else, you would need to do how much water you use, in order to know how many tablespoons you need to apply directly. e.g. Scotts super bloom. If you use half of gallon, apply 1 tablespoon*




How to submerge my kokedama?


The moss makes the watering system simpler by absorbing and draining very well. It is recommended to submerge at least 1/2 of the moss ball in potable water. The submerging time could be from 5 to 15 minutes every one, two, three or even four weeks, depending on the type of plant and the temperature. After the kokedama is submerged, it has to drain for 20 minutes. Then it is put back onto the plate.




How long does a kokedama last?


The moss ball will last from 1 to 3 years, that will depend on the plant and size of the kokedama you choose; And also, the enviroment of that plant.

Once it's time for maintenance you could:
1.Contact us, we offer the re-do service from $30 (service available only for Miami Dade, Broward, Palm Beach County and some other cities of Florida ask to know more) 2. Take the plant out of the moss ball and plant it in a pot 3. Take the plant out of the moss ball and plant it in the ground and give it back to nature. For any step you would like to take we are here to guide you during the process.




What do I do if the moss of my kokedama is turning white?


The white that appears in your kokedama is because of the humidity the moss holds with temperature changes. Our recommendations are the following: 1. Brush the affected area gently. 2. Mix 1 part water 1 part hydrogen peroxide. 3. Spray the affected area. Repeat this process every time the white appears. Another suggestion to avoid the white appearing is every time you submerge the Kokedama let it drain for 20 min and squeeze gently. So, the moss doesn’t stay as damp.




My Kokedama lost its shape because of the shipping


Upon arrival, the ball might deform because of the shipping and handling. If this happens, submerge your kokedama and then shape it until the ball takes its original form.




Light for the plants


This depends on the type of plant, we usually informed this at the moment of the sale or in our care detailed instructions. Also, you can check our collections by light where we classify the kokedamas to their ideal light requirement. If still uncertain, please contact us.




How does the shipping works?


We ship ONLY Monday and Tuesday with UPS or FedEx 3 days express service. The plant will arrive within the same week avoiding weekend delays.

We feel proud of our handling. Our Kokedamas travels secure for you to have the best experience.
If you have any inconvenience with your plant upon arrival, please fill this form so we can assisst you.





SHIPPING POLICY

  • We only ship Monday and Tuesday. This is for the safety of the plant so it doesn't stay in a box for more days than usual since Sunday mail doesn't work.

  • Exceptions could be local deliveries or orders to Florida which usually takes  1-2 business to arrive. These orders we may deliver them on Monday-Thursday and they could arrive that same week.

  • We use UPS or FedEx 3 Days express, 2 express, or overnight.

  • For FedEx 2 days express please contact us through our chat or other platforms to see the availability of the desired product.   

  • We ship overnight. We recommend to contact us first through our chat or other platforms to see the availability of the desired product.

RETURN POLICY

The key for us is communication.

 

If your plant arrives in a weak condition, please do the following:

1. Take a picture

2. Save the box in case of returns.

3. Contact us with this issue.

 

We like to give the plant at least two to four weeks to monitor how it adapts in the new environment. If the issue persists, we could exchange or give a full refund only within 30 days.

WHOLESALE INQUIRIES

Would you like to expand the culture of Kokedamas and be trendsetters with us?


Send us an email introducing  yourself and your shop!
 

PRIVACY POLICY

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SAFETY SECURITY

I’m a safety and security section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.


Your user’s security is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!